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Severn Trent Water offers free training sessions to advisors

Severn Trent Water's External Relationships Coordinator for Credit Management wants to work with voluntary sector advice services to help make customers aware of the range of payment options and schemes available to them if they are struggling financially. 

They are aware that one of their most important assets in terms of customer communication is the advice workers who see customers face-to-face and deal with them on a regular basis. 

Therefore they are currently offering free training for all Citizens Advice Bureau advisors, money advice centres and other organisations regarding their schemes and tariffs. In addition to this, they would also like to inform you of changes to the Severn Trent Water operational model, which may affect advice given.

Sessions last around 30mins, with 15mins for questions afterwards. It is also a good opportunity for advisors to meet a Severn Trent representative and pose any questions or concerns they may have. Advisor packs are provided for all attendees, and the only equipment required is access to a power socket (Laptop & Lite-Pro are brought along by the trainer).

The sessions are completely free of charge, and can be scheduled for any time.

If you would like the Coordinator, Miss Adeeba Khalil, to come along to your team meeting or training session,  please contact here at directly at:

External Relationships Coordinator
Credit Management
Severn Trent Centre
2 St John's Street
Coventry CV1 2LZ
Mobile: 07712 324 043

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